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Terms of Service

Last updated: 20 August 2026

In short. We build and run an assistant that answers your customers' questions using information you give us. You own your content and your customer data. The assistant informs; it does not take orders, confirm bookings, or take payment. Either of us can end the arrangement with a month's notice.

These terms govern the services Vanta Haven ("we", "us") provides to a business client ("you"). By engaging us, you agree to them.

1 · What we provide

  • An automated assistant connected to a WhatsApp number, answering customer questions from information you supply
  • Optionally, a website for your business
  • Ongoing maintenance: keeping the service running and updating your information when it changes

2 · What the assistant does not do

This section matters more than any other. The assistant is designed to inform, and deliberately not to transact:

  • It does not take orders or payments
  • It does not confirm reservations or bookings. It collects the request and passes it to your team
  • It does not know live stock or availability
  • It answers only from the information you provide, and escalates anything else to a person

We build it this way on purpose. An assistant that invents a price or promises a table creates a problem for you, and we would rather it say "let me check with the team".

3 · Your responsibilities

  • Accurate information. The assistant is only as correct as what you give us. Tell us when your menu, prices, hours or policies change.
  • A dedicated phone number. A number registered to the WhatsApp Business Platform can no longer be used in the normal WhatsApp app. We will normally recommend a separate number so your existing one is unaffected.
  • Responding to handoffs. When the assistant passes a customer to a person, someone on your side needs to reply.
  • Lawful use. You are responsible for the content you ask us to publish and for your own compliance with Maldivian law.

4 · Fees and payment

  • A one-off installation fee, and a monthly maintenance fee, both agreed in writing before work starts
  • The monthly fee covers hosting, message processing, and updates to your information
  • Invoices are issued monthly and payable within 14 days
  • If an invoice remains unpaid, we will contact you before taking any action. We may suspend the assistant while an account is overdue; we will not do so without warning you first

5 · Ownership

  • Your content is yours: your menu, prices, photos, text and customer conversations
  • Our software is ours: the underlying platform, templates and code remain Vanta Haven's property and are licensed to you for the term of the service
  • If we build you a website, you own its content; on request at the end of the service we will provide a copy of that content

6 · Availability

We aim to keep the service running continuously, but we do not guarantee uninterrupted availability. The service depends on providers outside our control: WhatsApp, our AI provider, and our host. If the assistant is unavailable, messages remain in your WhatsApp inbox and can be answered as you did before.

7 · Ending the arrangement

  • Either of us may end the service with 30 days' written notice
  • No long-term contract and no early-termination fee
  • Installation fees already paid are not refundable, as the work has been done
  • On request, we will delete your data after the service ends

8 · Liability

We take care to build the assistant so it does not give wrong answers, but no automated system is perfect. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential loss, including lost profit or lost business.

Nothing in these terms limits liability that cannot be limited under Maldivian law.

9 · Changes to these terms

If we change these terms we will give existing clients at least 30 days' notice. If you don't accept a change, you may end the service without penalty.

10 · Governing law

These terms are governed by the laws of the Republic of Maldives. We will always try to resolve a disagreement by talking first.

11 · Contact

Vanta Haven
Malé, Republic of Maldives
vantahaven@gmail.com